Contact Us:

Need to talk to a real person or get in touch with us?  Here’s how:

     Email:
coffee@lookoutjoe.com

  Phone:
513-871-8626
or Toll Free at
1-888-449-5282

    Fax:
513-871-8699

   Snail mail:
Lookout Joe
3181 Linwood Ave.
Cincinnati, OH
45208

Our Privacy Policy:

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.    

The Information We Collect:

This notice applies to all information collected or submitted on the Lookout Joe website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card Information

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number
The Way We Use Information:   

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

This Web site is not intended to nor does it seek to receive information from children under the age of 13.  However, due to the nature of our services, purchase information is collected without requiring the customer to disclose his or her age on this Web site.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 1-888-449-JAVA (5282) or send us an email at coffee@lookoutjoe.com.

Shipping:

Your order will be shipped either the day it is received, or the next business day, depending on what time it is received.  If you wish for the order to ship at a specific time in the future, please note the exact details in the comment box when placing the order.  All orders are shipped UPS, with the exception of those sent to PO Boxes, which can only ship vie the US Postal Service.  Shortly after your order is assigned a tracking number, you will receive a email from UPS informing you of the tracking number.  Orders are not shipped requiring a signature at the time of delivery unless the customer requests such at the time of the order.  However, please be aware that depending on the circumstances and the location, UPS drivers may not feel it is safe to leave a package at a residence unattended, and may instead leave a note that a delivery was attempted.  If you receive such a note, you can simply sign the back of it and place it where the driver can find it, authorizing the driver to leave the package where you deem appropriate. 

Returns:

Should you receive a shipment that is damaged, incomplete, or otherwise in error, please contact us immediately at 1-888-449-JAVA (5282) or coffee@lookoutjoe.com to inform us of the issue and arrange for a solution.                                                                             

 

1.888.449.JAVA